Disclaimer | Privacy Statement
Terms and conditions
Accessing the Website
By accessing this website (the “Website”), the pages contained on it, and the information and material contained or described herein (together the “Information”), you acknowledge your agreement with, and understanding of, the following terms and conditions of use.
Purpose of Information
The Information has been prepared solely for purposes of information. Under no circumstances should the Information be used or considered as an offer to sell or the invitation or solicitation of an offer to buy any product or service offered by Partners Group Holding AG including its affiliates and its and theirs directors, officers, advisors and employees (“Partners Group”). The Information is in summary form for convenience of presentation and it should not be relied upon as such.
Partners Group Private Markets (Australia) Pty Ltd AFSL 509284 (PGA) is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth) ("the Act"). As part of our commitment and to explain how we collect, manage and handle your personal and/or sensitive information, we have developed our Privacy Statement.
What personal information does PGA collect about me?
PGA needs to collect and hold personal information from you in order to provide its products and services to you, and to ensure compliance with certain legal and regulatory obligations.
The types of personal information we may collect include any of the following:
- name (including the name of any company or trust)
- contact details, including telephone numbers, email and postal addresses;
How does PGA collect personal information about me?
We collect personal information from you in a variety of methods in the course of business. Examples of the way we collect personal information include:
- through communications between you and our Representatives
- your use of our website;
- you completing application forms in relation to our products and services;
- through other avenues, where required to meet regulatory requirements and comply with the law; and
- through marketing activities which request information from you, such as surveys.
Why does PGA collect this information?
PGA uses your personal information for the purpose of providing you with our products and services.
Will PGA disclose my personal information to third parties?
We may need to disclose your personal information to third parties where it is necessary to provide one of our products or services to you. We take reasonable steps to ensure that any third party we disclose your personal information to is bound by confidentiality and privacy obligations to protect information about you.
We have a strict duty to maintain the privacy of all personal information we hold about you. However, certain exceptions may apply. For example, disclosure of your personal information may be authorised or required:
- by law (e.g. disclosure to courts under subpoena or to various government departments and agencies such as the Australian Taxation Office);
- in the public interest (e.g. where a crime, fraud or misdemeanour may be committed or suspected); or
- with your consent - your consent may be implied or express and it may also be verbal or written.
Use of your Personal Information for Marketing
We may use your personal information to send you direct marketing communications about our products and services which we believe may be of interest to you.
This includes communications by telephone, email, post or through use of our website. If at any time you wish to opt out of receiving these marketing communications, you can contact us directly.
Collection of information through our website
Information is collected through your use of our website to tailor your online experience. The type of information that may be collected is non-personal information such as:
- date and time of visits;
- pages you viewed;
- type of operating system;
- your computer's Internet Protocol address;
- the location of your server;
- the address of any referring website; and
- whether information has been downloaded.
Although this information is non-personal, it may constitute personal information when collated and in accordance with this statement it will be treated accordingly.
This information is collected through identification of cookies that are stored on your device when you access and interact with our website. Notwithstanding the above, no attempt will be made by us to identify you or your browsing activities, except where required to under law.
You may disable cookies on your internet browser should you wish to opt out of receiving tailored marketing communications through your interaction with our website. Please note that opting out may reduce your ability to take full advantage of our website and its features.
How does PGA keep my personal information secure?
PGA has implemented a range of measures to ensure your personal information is kept secure wherever possible. Access to information is regulated to prevent unauthorised use or disclosure, and security procedures apply including password encryptions, firewalls, and other technological safeguards. Identification and password security also applies to online access of personal information.
Although we always endeavour to provide a secure environment for your personal information, you should be aware there are inherent risks in storing or transmitting information by electronic means. This includes using online communications such as email, or online application forms. We cannot guarantee information transmitted over the internet will not be intercepted, and any such communication is made at your own risk.
Accessing or correcting your personal and/or sensitive information
You can contact us at any time to request access to your personal (‘information’) If you are seeking access, we ask that you submit your request in writing and provide proof of identity (such as a certified copy of your drivers licence or passport) to our Privacy Officer on the details below.
Subject to some exceptions, you may find out what personal information PGA holds about you. However in some circumstances, we may not be able to disclose this information. If we cannot provide information we hold to you, we will write to you to explain why we cannot do so.
If you believe the information we hold about you is incorrect or inaccurate, please notify one of our representatives as soon as you can. As with any access to information we request that you notify us in writing and provide proof of identity. We may also request that you verify the grounds for an amendment.
Who do I contact for further information?
The PGA Privacy Officer can assist you with any enquiries you have about the information that we hold about you. You can contact our Privacy Officer by using the address details below:
Partners Group Private Markets (Australia) Pty ltd
Level 32, 126 Phillip St
Sydney NSW 2000
What if I have a complaint or concern?
If you have a complaint or concern about your privacy, please contact our Privacy Officer on the details above. Please mark any written requests or complaints: ‘Attention: Privacy Officer’.
If you are not satisfied with our response to your complaint, you may be able to lodge a complaint with an external dispute resolution scheme. The external dispute resolution body is established to assist you in resolving your complaint where you have been unable to do so with us. However, it’s important that you contact us first.
PGA is a member of the Australian Financial Complaints Authority (“AFCA’). You can contact them with the following details:
Phone: 1800 931 678
Post: GPO Box 3, Melbourne VIC 3001.
Should you be unhappy with the outcome from the external dispute resolution scheme, you have the option to refer your privacy complaint to the Office of the Australian Privacy Commissioner (‘OAIC’):
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Exclusion of liability
Partners Group do not give any representation or warranty as to the accuracy, reliability, timeliness or completeness of the Information, nor as to the appropriateness of the Information for any use which any individual user may choose to make of it and accepts no responsibility for updating any part of the Information. Partners Group do not accept any liability for any error, omission or misrepresentation in relation to the Information or for any loss, damage, cost or expense (whether direct, indirect, consequential or otherwise) suffered by the individual user of this Information or any other person as a result of any use of the Website or reliance upon any information or statement of any kind contained herein. The information and opinions are provided by Partners Group for informational purposes only and are subject to change without notice.
Use of the Website / Use of Information
The individual user shall not use the Website in any way that is fraudulent or unlawful. The Information is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation.
Past performance / Forward-looking statements
Nothing herein shall be relied upon as a promise or representation as to past or future performance. The Website may contain forward-looking statements. Forward-looking statements are subject to various risks and uncertainties. Accordingly, there are or will be important factors that could cause actual outcomes or results to differ materially from those indicated in these statements. Partners Group undertakes no obligation to publicly update or review any forward-looking statement, whether as a result of new information, future developments or otherwise.
When accessing the Website individual users should be aware that the internet is generally not regarded as a secure environment, and that data sent via the internet can be accessed by unauthorized third parties, potentially leading to disclosures, changes in content or technical failures. Data sent via the internet may be transmitted across international borders even though both sender and receiver are located in the same country. Partners Group does not accept any responsibility or liability for the security of data whilst in transit via the internet.
The Website may contain certain links. Activating links on the Website may cause individual users to leave the Website. Such links are provided solely for individual users’ convenience and information. Partners Group has not reviewed any of the websites linked with or connected to the Website and using links on or to the Website is at each individual user’s own risk.
The Website including all Information is owned by or licensed to Partners Group and is subject to and protected by various intellectual property rights including but not limited to copyright, trade secrets, trademarks, service marks, brand names and other proprietary rights whether under contract, statute or any similar provisions (“IP Rights”). All IP Rights are and shall remain the exclusive property of Partners Group, its respective third party licensors or third parties to whom it is attributed and in using the Website individual users shall not obtain any rights, title or other interest in or to any information on the Website or related IP Rights. Subject to the above, individual users are entitled to view the Information on the Website and to copy and print such information for personal use. Individual users are not permitted to sell or distribute or otherwise deal with the Information on the Website or any deviations of such information without the prior written consent of Partners Group.
Jurisdiction and Governing Law
Any dispute arising out of or in connection with the Website shall be subject to Swiss law (excluding conflict of laws provisions), and shall, subject to appeal, exclusively be referred to the competent courts of Baar (Canton of Zug), Switzerland.
The Website uses Google Analytics, a web analytics service provided by Google, Inc. and is compliant with their terms and conditions.